Building a WhatsApp bot doesn’t require coding skills if you utilize the appropriate tools. In this blog you will learn how to create a WhatsApp bot with this comprehensive step-by-step guide. Learn more about Whatsapp Chatbot How to create a WhatsApp chatbot – Step by Step Explore an example of a WhatsApp chatbot from Kommunicate by clicking on the banner below. To leverage a WhatsApp chatbot, you need the WhatsApp Business API, which activates upon receiving a message from a user to your business. The chatbot functions based on the user’s input through phrases or keypad presses programmed in its backend. The chatbot can provide quick replies, take customer queries, and offer canned responses or customer account information. The WhatsApp number would be your business number.
What is a WhatsApp Bot?Ī WhatsApp chatbot is an automated system that can converse with customers through WhatsApp. The introduction of WhatsApp bots into the mix provides a simple, direct, and real-time means of communication.
Until recently, email, phone, website, live chat, and social media messengers have been the primary means of communicating with customers. Put these two statistics together, and it is evident that WhatsApp, as a business communication channel, will reap dividends for businesses. Surveys also confirm that WhatsApp leads the global smartphone messenger war with 44 percent market share ( 1mtb). According to Statista, 3 billion people rely on phone-based messaging apps to connect and communicate with one another.
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